Tolls in Bulgaria
What should you watch for when driving in Bulgaria?
Toll section
Tolling system
The Bulgarian Toll system applies to motor vehicles with a total technically permissible maximum weight of over 3.5 tonnes. These vehicles are charged based on the distance traveled on the paid sections of the national road network. The toll can be paid with an EETS OBU from Shell.
Roads
In Bulgaria, toll charges apply to vehicles over 3.5 tonnes on the following types of roads:
Motorways: Major highways connecting key cities and regions.
First-Class Roads: Important national roads that facilitate significant traffic flow.
Second-Class Roads: Secondary roads that connect smaller towns and regions
Vehicles
Vehicles over 3.5 tonnes: This includes trucks and buses
On-board unit
Customers can pay the toll with an EETS OBU from Shell.
Following devices can be used:
Toll4Europe, Telepass K1, Telepass SAT
Categories of users
Registration required
Payment methods
Shell EETS One Box solution (multiple country usage):
Customers can use an EETS One Box solution from Shell to pay the tolls in Bulgaria and multiple other European countries.
Route Pass:
Tickets can be booked on Toll Provider Webpage and pay with Credit Card. Shell Card Payment is not applicable.
Rebates
Not applicable
Tunnels and bridges
Not applicable
Invoicing and VAT
The transit paid on the Bulgarian network is considered as a tax, not as a toll, no VAT applies. Customers receive a statement from Shell.
Further information
For more information on the EETS One box solution from Shell or the registration process, please contact our service team by using the 'Request a Callback' feature or visit our website
https://www.shell.com/business-customers/shell-commercial-road-transport/partnership
Other services section
VAT recovery
VAT recovery services offered by our partner FastVAT and Vrio:
VAT Refund
Easily get refunds for VAT and excise duties paid abroad. Through our partners, we handle the entire process in 25 European countries for you.
Fast Refund: In 25 countries, you can reclaim certain taxes within just 14 days of the invoice date (valid only for Shell Card invoices).
Standard Refund: For invoices from other countries, you will receive the taxes as a credit to your Shell Card account once the tax authority has transferred them to our partner.
Excise Duty Refund: This is possible for diesel purchases in Belgium, France, Italy, Croatia, Slovenia, Spain, and Hungary.
Invoices not settled via the Shell Card can also be submitted. VAT from these invoices will be refunded to you within a month at the latest.
Ferries
Your Shell Card offers you access to the services of Transcamion, the major ferry agency, and P&O Ferries.
Transcamion: offers more than 800 ferry connections on over 400 routes in and around Europe. For more information and to make a booking visit the Transcamion Webpage https://www.transcamion.com/shell.htm
P&O Ferries: You can use your Shell Card for payment for the route Calais (FR) - Dover (UK). For further details visit https://www.poferries.com/en
Breakdown assistance and fines
Breakdown assistance and fine payment services
In partnership with 24/7 ASSISTANCE, we assist our customers – stuck due to breakdown or to a fine – to sort out the issue and go on the road again. Drivers need to call one single number wherever they are in Europe and they get assistance in their own language.
Breakdown services are available for vehicles more than 3.5t
Fine payment services can be used for any vehicle type
Services are available 24/7, 365 days per year
Emergency phone numbers:
Toll free number for Shell customers: 00 800 38 76 74 35
Local number for Shell customers: +49 7333 803 3986
For more details please contact our Service Team
Truck wash
TRUCK WASHING AND TANK CLEANING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can pay for truck wash at hundreds of locations in Europe. In addition to the indoor and outdoor washing of truck, professional tank cleaning for chemicals, food and bulk materials is also available.
Visit for the up to date map of locations.
You can pay the washing with your Shell Card - no activation is required. You can also book the service lot in advance - after creating a free account linked to your Shell Card.
Parking (former; Further services)
PARKING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can access secure truck parking at hundreds of locations in Europe.
Visit for the up to date map of locations.
You can pay the parking with your Shell Card - no activation is required. You can also book the parking lot in advance - after creating a free account linked to your Shell Card.