Tolls in Croatia
What should you watch for when driving in Croatia?
Toll section
Tolling system
Croatia operates a distance-based system using microwave technology. HAC (Hrvatske Autoceste) operating 92% of the whole toll network.
Roads
Toll charges in Croatia must be paid for the use of all motorways are based on the number of driven kilometres.
Vehicles
Vehicles of all categories in Croatia are liable to pay tolls. The toll charges for vehicles in categories I, II, III and IV can be paid via Shell Card
On-board unit
The ENC on-board unit (ENC OBU) for the toll networks of the Croatian motorway operators HAC and ARZ, which account for approximately 92% of the whole Croatian motorway network, can be obtained through Shell Card.
This OBU can be used to pay the toll charges for vehicles in categories I, II, III and IV cash-free.
Categories of users
Registration requiered:
REGISTRATION: at one of the Points of Sale (POS) (https://www.hac.hr/en/toll/points-of-sale?points=1)
PROVIDE NECCESARY DOCUMENTS:
filled in HAC Application form. The application form should be signed by an authorized company representative, a copy of the ID of this person is to be provided along the application form and a power of attorney for the driver the original vehicle registration papers your Shell Card (for online validation).
PURCHASE THE DEVICE: Pay a one-time activation fee of 15 EUR, using your Shell card. This fee applies only to new registrations.
Payment methods
Postpaid ETC device linked to Shell Card
Customers can switch their existing ETC device to the postpaid solution from Shell Card
Rebates
Option 1: Post-paid model (subsequent payment) not bound to license plate but only to vehicle category
- 13,04% discount
- ETC account tied to a specific vehicle category
- Toll costs in the period of one month are shown in the monthly invoice per contracted card
- Switch of ETC device between vehicles allowed
Option 2: Post-paid model (subsequent payment) for the III and IV vehicle categories bound to license plate and vehicle category
- 30,43% discount
- Additional discount of 3% for the EURO 4 emission class
- Additional discount of 5% for the EURO 5 and EEV emission classes
- Additional discount of 12% for the EURO 6 emission classes
- ETC device is coded for a specific vehicle, no switch allowed.
- In case of violations, customer will be charged a full tariff without any discount.
Tunnels and bridges
Not applicable
Invoicing and VAT
Shell customer receives a fiscal VAT invoice from Shell
Further information
More information can be find on https://www.hac.hr/en
Other services section
VAT recovery
VAT recovery services offered by our partner FastVAT and Vrio:
VAT Refund
Easily get refunds for VAT and excise duties paid abroad. Through our partners, we handle the entire process in 25 European countries for you.
Fast Refund: In 25 countries, you can reclaim certain taxes within just 14 days of the invoice date (valid only for Shell Card invoices).
Standard Refund: For invoices from other countries, you will receive the taxes as a credit to your Shell Card account once the tax authority has transferred them to our partner.
Excise Duty Refund: This is possible for diesel purchases in Belgium, France, Italy, Croatia, Slovenia, Spain, and Hungary.
Invoices not settled via the Shell Card can also be submitted. VAT from these invoices will be refunded to you within a month at the latest.
Ferries
Your Shell Card offers you access to the services of Transcamion, the major ferry agency, and P&O Ferries.
Transcamion: offers more than 800 ferry connections on over 400 routes in and around Europe. For more information and to make a booking visit the Transcamion Webpage https://www.transcamion.com/shell.htm
P&O Ferries: You can use your Shell Card for payment for the route Calais (FR) - Dover (UK). For further details visit https://www.poferries.com/en
Breakdown assistance and fines
Breakdown assistance and fine payment services
In partnership with 24/7 ASSISTANCE, we assist our customers – stuck due to breakdown or to a fine – to sort out the issue and go on the road again. Drivers need to call one single number wherever they are in Europe and they get assistance in their own language.
Breakdown services are available for vehicles more than 3.5t
Fine payment services can be used for any vehicle type
Services are available 24/7, 365 days per year
Emergency phone numbers:
Toll free number for Shell customers: 00 800 38 76 74 35
Local number for Shell customers: +49 7333 803 3986
For more details please contact our Service Team
Truck wash
TRUCK WASHING AND TANK CLEANING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can pay for truck wash at hundreds of locations in Europe. In addition to the indoor and outdoor washing of truck, professional tank cleaning for chemicals, food and bulk materials is also available.
Visit for the up to date map of locations.
You can pay the washing with your Shell Card - no activation is required. You can also book the service lot in advance - after creating a free account linked to your Shell Card.
Parking (former; Further services)
PARKING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can access secure truck parking at hundreds of locations in Europe.
Visit for the up to date map of locations.
You can pay the parking with your Shell Card - no activation is required. You can also book the parking lot in advance - after creating a free account linked to your Shell Card.