Tolls in France
What should you watch for when driving in France?
Toll section
Tolling system
France operates a distance-based system using microwave technology. Tolls for vehicles >3,5t can be paid with an EETS Box from Shell.
Tolls for light vehicles <3,5t can be paid with Telepass Medpass
Roads
All motorways
Vehicles
All vehicles
On-board unit
Vehicles > 3.5t: French toll can be paid via a Shell EETS OBU
Vehicles < = 3.5t: Toll can be paid via an OBU for light vehicles from Shell (Telepass Medpass or Axxes TIS-VL) or per Credit Card at the Toll Gate
Categories of users
Registered - EETS One Box from Shell for heavy vehicles
Telepass Medpass or Axxes TIS-VL devices for light vehicles
Non-registered - Paying with a credit card or cash only.
Payment methods
Shell EETS One Box solution (multiple country usage):
For Trucks >3.5t Customers can use an EETS One Box solution from Shell to pay the tolls in France and multiple other European countries.
For light vehicles <=3.5t we recommend to pay the tolls with a Medpass device from Telepass or an Axxes TIS-VL OBU.
Rebates
Customers who use an can get a rebate of up to 13% depending on their toll turnover in France. The rebates are calculated by the motorway companies.
Tunnels and bridges
Frejus and Mont Blanc tunnels can be paid by Frejus Card, with rebates available for Shell customers (up to 13% from the toll).
Invoicing and VAT
Customers receive a single fiscal invoice from Shell for fuel and tolls. Standard VAT rates apply. VAT can be recovered through Shell’s partner FastVAT and Vrio.
Further information
For more information on the EETS One box solution from Shell or the registration process, please contact our service team by using the 'Request a Callback' feature or visit our website
https://www.shell.com/business-customers/shell-commercial-road-transport/partnership
Other services section
VAT recovery
VAT recovery services offered by our partner FastVAT and Vrio:
VAT Refund
Easily get refunds for VAT and excise duties paid abroad. Through our partners, we handle the entire process in 25 European countries for you.
Fast Refund: In 25 countries, you can reclaim certain taxes within just 14 days of the invoice date (valid only for Shell Card invoices).
Standard Refund: For invoices from other countries, you will receive the taxes as a credit to your Shell Card account once the tax authority has transferred them to our partner.
Excise Duty Refund: This is possible for diesel purchases in Belgium, France, Italy, Croatia, Slovenia, Spain, and Hungary.
Invoices not settled via the Shell Card can also be submitted. VAT from these invoices will be refunded to you within a month at the latest.
Ferries
Your Shell Card offers you access to the services of Transcamion, the major ferry agency, and P&O Ferries.
Transcamion: offers more than 800 ferry connections on over 400 routes in and around Europe. For more information and to make a booking visit the Transcamion Webpage https://www.transcamion.com/shell.htm
P&O Ferries: You can use your Shell Card for payment for the route Calais (FR) - Dover (UK). For further details visit https://www.poferries.com/en
Breakdown assistance and fines
Breakdown assistance and fine payment services
In partnership with 24/7 ASSISTANCE, we assist our customers – stuck due to breakdown or to a fine – to sort out the issue and go on the road again. Drivers need to call one single number wherever they are in Europe and they get assistance in their own language.
Breakdown services are available for vehicles more than 3.5t
Fine payment services can be used for any vehicle type
Services are available 24/7, 365 days per year
Emergency phone numbers:
Toll free number for Shell customers: 00 800 38 76 74 35
Local number for Shell customers: +49 7333 803 3986
For more details please contact our Service Team
Truck wash
TRUCK WASHING AND TANK CLEANING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can pay for truck wash at hundreds of locations in Europe. In addition to the indoor and outdoor washing of truck, professional tank cleaning for chemicals, food and bulk materials is also available.
Visit for the up to date map of locations.
You can pay the washing with your Shell Card - no activation is required. You can also book the service lot in advance - after creating a free account linked to your Shell Card.
Parking (former; Further services)
PARKING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can access secure truck parking at hundreds of locations in Europe.
Visit for the up to date map of locations.
You can pay the parking with your Shell Card - no activation is required. You can also book the parking lot in advance - after creating a free account linked to your Shell Card.