Tolls in Germany
What should you watch for when driving in Germany?
Toll section
Tolling system
Germany operates a Maut system (toll system), which uses satellite technology. The Toll System is operated by Toll Collect. The toll amount is based on the distance that a vehicle or a vehicle combination drives on toll roads, the weight and number of axles and emission class.
Tolls can be paid with an EETS One Box from Shell.
Roads
All Motorways and federal roads in Germany
Vehicles
Vehicles subject to toll:
All vehicles above or equal to 3.5t
Toll-exempt vehicles (among others):
Vehicles with a weight <3.5t
Electric vehicles as defined in Section 2, subparagraph 1 of The Electric Mobility Act (EmoG)
Busses and mobile homes
Customer should register such vehicles in Toll Collect system to avoid enforcement cases and unnecessary explanation efforts.
Further information regarding Toll regulations and exceptions can be find on the Toll Collect Webpage
On-board unit
The toll is paid either via a Shell EETS Solution or, via the Internet or the Toll Collect app.
For frequent users of motorways and/or federal roads, we recommend the usage of an EETS One Box Solution from Shell.
Following Shell EETS OBUs can be registered for the German Toll: Toll4Europe, Telepass SAT & Telepass K1, Axxes B'Moov
Categories of users
Registration required for OBU payment.
No Registration required for Route Tickets booked on the Toll collect Portal or the Tol Collect App
Payment methods
For frequent travelers:
Post-payment with an Onboard unit (OBU). For customers who traveling cross Europe we recommend an EETS Box from Shell. With an EETS One Box from Shell you can pay tolls in multiple countries in Europe.
For transit and Non-frequent users:
1. Online (Internet) pre-payment on the Toll Collect webpage
2. Toll Collect App. You can book the journey via the App and pay with your Shell Card.
Rebates
Not applicable
Tunnels and bridges
Herrentunnel: You will get to your destination quicker-on the direct route between Travemünde and the city of Lübeck. For current tariffs please refer to the toll operator's website.
Warnowtunnel:
The Warnowtunnel takes you quickly, safely, conveniently and cheaply to the Baltic Sea coast and Warnemünde.
For current tariffs please refer to the toll operator's website.
Payment for the and can be made with an EETS Box from Shell.
Herrentunnel: Toll4Europe and Axxes B'Moov
Warnowtunnel: Toll4Europe
Invoicing and VAT
Customers with an EETS One Box from Shell will get a statement from Shell and the fiscal document from the Box Operator. VAT is not applicable.
Further information
For more information on the EETS One box solution from Shell or the registration process, please contact our service team by using the 'Request a Callback' feature or visit our website
https://www.shell.com/business-customers/shell-commercial-road-transport/partnership
Other services section
VAT recovery
VAT recovery services offered by our partner FastVAT and Vrio:
VAT Refund
Easily get refunds for VAT and excise duties paid abroad. Through our partners, we handle the entire process in 25 European countries for you.
Fast Refund: In 25 countries, you can reclaim certain taxes within just 14 days of the invoice date (valid only for Shell Card invoices).
Standard Refund: For invoices from other countries, you will receive the taxes as a credit to your Shell Card account once the tax authority has transferred them to our partner.
Excise Duty Refund: This is possible for diesel purchases in Belgium, France, Italy, Croatia, Slovenia, Spain, and Hungary.
Invoices not settled via the Shell Card can also be submitted. VAT from these invoices will be refunded to you within a month at the latest.
Ferries
Your Shell Card offers you access to the services of Transcamion, the major ferry agency, and P&O Ferries.
Transcamion: offers more than 800 ferry connections on over 400 routes in and around Europe. For more information and to make a booking visit the Transcamion Webpage https://www.transcamion.com/shell.htm
P&O Ferries: You can use your Shell Card for payment for the route Calais (FR) - Dover (UK). For further details visit https://www.poferries.com/en
Breakdown assistance and fines
Breakdown assistance and fine payment services
In partnership with 24/7 ASSISTANCE, we assist our customers – stuck due to breakdown or to a fine – to sort out the issue and go on the road again. Drivers need to call one single number wherever they are in Europe and they get assistance in their own language.
Breakdown services are available for vehicles more than 3.5t
Fine payment services can be used for any vehicle type
Services are available 24/7, 365 days per year
Emergency phone numbers:
Toll free number for Shell customers: 00 800 38 76 74 35
Local number for Shell customers: +49 7333 803 3986
For more details please contact our Service Team
Truck wash
TRUCK WASHING AND TANK CLEANING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can pay for truck wash at hundreds of locations in Europe. In addition to the indoor and outdoor washing of truck, professional tank cleaning for chemicals, food and bulk materials is also available.
Visit for the up to date map of locations.
You can pay the washing with your Shell Card - no activation is required. You can also book the service lot in advance - after creating a free account linked to your Shell Card.
Parking (former; Further services)
PARKING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can access secure truck parking at hundreds of locations in Europe.
Visit for the up to date map of locations.
You can pay the parking with your Shell Card - no activation is required. You can also book the parking lot in advance - after creating a free account linked to your Shell Card.