Tolls in Italy
What should you watch for when driving in Italy?
Toll section
Tolling system
In Italy, the toll system is distance-based. This means that the toll fee is calculated based on the distance vehicles travel on the toll roads (autostrade). Italy’s toll system, known as “pedaggio,” is used to fund the maintenance and development of its extensive motorway network.
Roads
Italy’s toll roads are primarily its motorways (Autostrade), marked with green signs and an “A” followed by a number (e.g., A1).
Vehicles
In Italy, tolls are required for:
All vehicles using the major motorways (autostrade), including cars, motorcycles, trucks, and buses.
Foreign vehicles as well as domestic ones.
Commercial vehicles transporting goods or passengers.
On-board unit
The usage of an OBU is recommended.
For vehicles >3.5t:
Customers can use the Shell EETS OBU. Following devices can be used:
Toll4Europe, Telepass K1, Telepass SAT and Axxes B'Moov
For vehicles <3.5t:
Customers can order a Telepass Medpass device
Categories of users
Registration for OBU payment is requiered
Payment methods
Shell EETS One Box solution (multiple country usage):
Customers can use an EETS solution from Shell for heavy goods vehicles to pay the tolls in Italy and multiple other European countries.
Customers travelling with light vehicles may use Medpass devices from our partner, Telepass.
Rebates
EU transport companies joining the Shell fleet Solution Consorzio can get a rebate of up to 13%. The exact amount is defined each year by the Italian authorities. By joining the Consorzio you receive the maximum allowed rebate, irrespective of the turnover of your company on Italian tolls.
Tunnels and bridges
Frejus Card:
Passages for Mont Blanc and Fréjus Tunnel can be paid with the Fréjus Card.
There are several advantages of using the Fréjus Card:
Prices are approx. 20 % lower than the cash price for a single passage
Frequent Travelers can get an annual bonus up to 13%
Invoicing and VAT
Customers receive a single fiscal invoice from Shell for fuel and tolls. Standard VAT rates apply. VAT can be recovered through Shell’s partner FastVAT and Vrio.
Further information
The official webpage for the Italian toll provider, Autostrade per l’Italia, is https://www.autostrade.it/en/il-pedaggio/pagamento-al-casello
Other services section
VAT recovery
VAT recovery services offered by our partner FastVAT and Vrio:
VAT Refund
Easily get refunds for VAT and excise duties paid abroad. Through our partners, we handle the entire process in 25 European countries for you.
Fast Refund: In 25 countries, you can reclaim certain taxes within just 14 days of the invoice date (valid only for Shell Card invoices).
Standard Refund: For invoices from other countries, you will receive the taxes as a credit to your Shell Card account once the tax authority has transferred them to our partner.
Excise Duty Refund: This is possible for diesel purchases in Belgium, France, Italy, Croatia, Slovenia, Spain, and Hungary.
Invoices not settled via the Shell Card can also be submitted. VAT from these invoices will be refunded to you within a month at the latest.
Ferries
Your Shell Card offers you access to the services of Transcamion, the major ferry agency, and P&O Ferries.
Transcamion: offers more than 800 ferry connections on over 400 routes in and around Europe. For more information and to make a booking visit the Transcamion Webpage https://www.transcamion.com/shell.htm
P&O Ferries: You can use your Shell Card for payment for the route Calais (FR) - Dover (UK). For further details visit https://www.poferries.com/en
Breakdown assistance and fines
Breakdown assistance and fine payment services
In partnership with 24/7 ASSISTANCE, we assist our customers – stuck due to breakdown or to a fine – to sort out the issue and go on the road again. Drivers need to call one single number wherever they are in Europe and they get assistance in their own language.
Breakdown services are available for vehicles more than 3.5t
Fine payment services can be used for any vehicle type
Services are available 24/7, 365 days per year
Emergency phone numbers:
Toll free number for Shell customers: 00 800 38 76 74 35
Local number for Shell customers: +49 7333 803 3986
For more details please contact our Service Team
Truck wash
TRUCK WASHING AND TANK CLEANING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can pay for truck wash at hundreds of locations in Europe. In addition to the indoor and outdoor washing of truck, professional tank cleaning for chemicals, food and bulk materials is also available.
Visit for the up to date map of locations.
You can pay the washing with your Shell Card - no activation is required. You can also book the service lot in advance - after creating a free account linked to your Shell Card.
Parking (former; Further services)
PARKING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can access secure truck parking at hundreds of locations in Europe.
Visit for the up to date map of locations.
You can pay the parking with your Shell Card - no activation is required. You can also book the parking lot in advance - after creating a free account linked to your Shell Card.