Tolls in Norway
What should you watch for when driving in Norway?
Toll section
Tolling system
In Norway, the toll system is managed by AutoPASS and applies to all vehicles using toll roads.
Toll Calculation: Tolls are charged based on the type of vehicle, the road used, and the time of day.
The Toll can be paid with a Shell EETS Box from Telepass.
The Autopass OBU cannot be paid with Shell Card
Roads
All roads, Selected Tunnels, Bridges and Ferries
Vehicles
All vehicles
On-board unit
Mandatory for vehicles above 3,5 tones.
We recommend to pay the toll with an EETS One Box solution from Shell.
Following Shell EETS OBUs can be registered for the Norwegian Toll and Ferry Services: Telepass SAT or Telepass K1
Categories of users
Registered
Payment methods
Post-payment with a self-installed Shell EETS One Box or BroBizz/EasyGo on-board unit from our partner FDE.
Rebates
All customers, who pay tolls in Norway via a Brobizz device ordered through FDE, obtain rebates. Customers who register for the FDE rebate agreement can get extra rebates.
Tunnels and bridges
Tolls of major tunnels and bridges can be paid with the BroBizz device.
Invoicing and VAT
Customers using an OBU receive a statement from Shell. If the toll has been paid directly with the Shell Fuel Card, Shell will issue a fiscal Invoice.
Further information
For more information, please contact our service team by using the 'Request a Callback' feature or visit our website :
https://www.shell.com/business-customers/shell-commercial-road-transport/partnership
Other services section
VAT recovery
VAT recovery services offered by our partner FastVAT and Vrio:
VAT Refund
Easily get refunds for VAT and excise duties paid abroad. Through our partners, we handle the entire process in 25 European countries for you.
Fast Refund: In 25 countries, you can reclaim certain taxes within just 14 days of the invoice date (valid only for Shell Card invoices).
Standard Refund: For invoices from other countries, you will receive the taxes as a credit to your Shell Card account once the tax authority has transferred them to our partner.
Excise Duty Refund: This is possible for diesel purchases in Belgium, France, Italy, Croatia, Slovenia, Spain, and Hungary.
Invoices not settled via the Shell Card can also be submitted. VAT from these invoices will be refunded to you within a month at the latest.
Ferries
Your Shell Card offers you access to the services of Transcamion, the major ferry agency, and P&O Ferries.
Transcamion: offers more than 800 ferry connections on over 400 routes in and around Europe. For more information and to make a booking visit the Transcamion Webpage https://www.transcamion.com/shell.htm
P&O Ferries: You can use your Shell Card for payment for the route Calais (FR) - Dover (UK). For further details visit https://www.poferries.com/en
Breakdown assistance and fines
Breakdown assistance and fine payment services
In partnership with 24/7 ASSISTANCE, we assist our customers – stuck due to breakdown or to a fine – to sort out the issue and go on the road again. Drivers need to call one single number wherever they are in Europe and they get assistance in their own language.
Breakdown services are available for vehicles more than 3.5t
Fine payment services can be used for any vehicle type
Services are available 24/7, 365 days per year
Emergency phone numbers:
Toll free number for Shell customers: 00 800 38 76 74 35
Local number for Shell customers: +49 7333 803 3986
For more details please contact our Service Team
Truck wash
TRUCK WASHING AND TANK CLEANING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can pay for truck wash at hundreds of locations in Europe. In addition to the indoor and outdoor washing of truck, professional tank cleaning for chemicals, food and bulk materials is also available.
Visit for the up to date map of locations.
You can pay the washing with your Shell Card - no activation is required. You can also book the service lot in advance - after creating a free account linked to your Shell Card.
Parking (former; Further services)
PARKING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can access secure truck parking at hundreds of locations in Europe.
Visit for the up to date map of locations.
You can pay the parking with your Shell Card - no activation is required. You can also book the parking lot in advance - after creating a free account linked to your Shell Card.