Tolls in Portugal
What should you watch for when driving in Portugal?
Toll section
Tolling system
Portugal operates a distance-based system using microwave technology. Tolls for vehicles >3,5t can be paid with an EETS Box from Shell.
Tolls for light vehicles <3,5t can be paid with Telepass Medpass
Roads
In Portugal, tolls are charged on various types of roads, including:
Motorways (Autoestradas - AE): These are the primary toll roads, marked with blue signs indicating “portagem” (toll)12.
Main Routes (Itinerários Principais - IP): Major routes that connect different regions.
Complementary Roads (Itinerários Complementares - IC): Roads that complement the main routes.
National Roads (Estradas Nacionais - EN): Important national roads that may also have tolls.
Municipal Roads (Estradas Municipais): Some municipal roads may be subject to tolls.
Vehicles
All vehicles
On-board unit
Vehicles >3.5t:
We reccomend to pay the toll with an EETS Box from Shell
Vehicles <3.5t:
We reccomend to pay the toll with a Telepass Medpass device
Categories of users
Registration requiered for Toll Payment via Shell EETS Box or Telepass Medpass
Payment methods
Shell EETS One Box solution (multiple country usage):
Customers can use an EETS solution from Shell for heavy goods vehicles to pay the tolls in Portugal and multiple other European countries.
Customers travelling with light vehicles may use Medpass devices from our partner, Telepass.
Rebates
Frequent users can benefit from discounts on tolls in Portugal. The discount system is designed to reward regular use of certain toll roads. Here are the key details:
Quantity Discount: This applies to Class 1 and Class 2 vehicles (excluding goods and passenger transport) with an electronic identifier. The discount is progressive:
Up to the 7th day: Normal rate applies.
8th to 15th day: 20% discount.
16th day onwards: 40% discount.
Specific Roads: Discounts are available on certain motorways, including the A22 (Via do Infante), A23, A24, A25, A28, and others.
Monthly Rebate: The total monthly rebate can be up to 25% for those using the highway daily.
For more detailed information, you can visit the Portugal Tolls website.
Tunnels and bridges
Vasco de Gama Bridge and 25 de Abril Bridge can be paid with an EETS Box from Shell
Invoicing and VAT
Customers receive a single fiscal invoice from Shell for fuel and tolls. Standard VAT rates apply. VAT can be recovered through Shell’s partner FastVAT and Vrio.
Further information
The official webpage of the Portugal Toll Provider is www.portugaltolls.com
Other services section
VAT recovery
VAT recovery services offered by our partner FastVAT and Vrio:
VAT Refund
Easily get refunds for VAT and excise duties paid abroad. Through our partners, we handle the entire process in 25 European countries for you.
Fast Refund: In 25 countries, you can reclaim certain taxes within just 14 days of the invoice date (valid only for Shell Card invoices).
Standard Refund: For invoices from other countries, you will receive the taxes as a credit to your Shell Card account once the tax authority has transferred them to our partner.
Excise Duty Refund: This is possible for diesel purchases in Belgium, France, Italy, Croatia, Slovenia, Spain, and Hungary.
Invoices not settled via the Shell Card can also be submitted. VAT from these invoices will be refunded to you within a month at the latest.
Ferries
Your Shell Card offers you access to the services of Transcamion, the major ferry agency, and P&O Ferries.
Transcamion: offers more than 800 ferry connections on over 400 routes in and around Europe. For more information and to make a booking visit the Transcamion Webpage https://www.transcamion.com/shell.htm
P&O Ferries: You can use your Shell Card for payment for the route Calais (FR) - Dover (UK). For further details visit https://www.poferries.com/en
Breakdown assistance and fines
Breakdown assistance and fine payment services
In partnership with 24/7 ASSISTANCE, we assist our customers – stuck due to breakdown or to a fine – to sort out the issue and go on the road again. Drivers need to call one single number wherever they are in Europe and they get assistance in their own language.
Breakdown services are available for vehicles more than 3.5t
Fine payment services can be used for any vehicle type
Services are available 24/7, 365 days per year
Emergency phone numbers:
Toll free number for Shell customers: 00 800 38 76 74 35
Local number for Shell customers: +49 7333 803 3986
For more details please contact our Service Team
Truck wash
TRUCK WASHING AND TANK CLEANING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can pay for truck wash at hundreds of locations in Europe. In addition to the indoor and outdoor washing of truck, professional tank cleaning for chemicals, food and bulk materials is also available.
Visit for the up to date map of locations.
You can pay the washing with your Shell Card - no activation is required. You can also book the service lot in advance - after creating a free account linked to your Shell Card.
Parking (former; Further services)
PARKING
In cooperation with our partner TRAVIS Road Services, Shell Card customers can access secure truck parking at hundreds of locations in Europe.
Visit for the up to date map of locations.
You can pay the parking with your Shell Card - no activation is required. You can also book the parking lot in advance - after creating a free account linked to your Shell Card.